Refund policy
We print every order from the file you upload. If something goes wrong on our side, we reprint it.
What we reprint free
- Printing defects, such as missing ink or a sheet that doesn't match your file.
- Transfers that don't release from the film, or don't bond to the garment, when pressed following our press guide.
- Orders damaged in shipping.
- Wrong items sent.
How to ask
Email support@luminatransfer.com within 14 days of delivery. Include your order number and photos of the transfer, and of the pressed garment if it was pressed. We reply within one business day. If we can't reprint your order, we refund the cost of the affected transfers.
What we don't cover
- Problems in the artwork you uploaded: resolution, colors, spelling, sizing, or the right to print it. You confirm these in the builder before adding to cart.
- Transfers pressed outside our press guide.
- Garments, blanks or labor.
Cancellations
You can cancel for a full refund until we start printing. Email us as soon as you can. Once printing starts, an order can't be cancelled.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show them.